Solar Juice Pty Ltd (“Solar Juice”, “we”, “us”, or “our”) operates the website solarjuice.com.au and related services including our Facebook Page and Messenger integration. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following personal information:

• Contact details: name, email address, phone number, business name, and ABN when you enquire about our products or register for a trade account.
• Facebook Messenger data: when you contact us via Facebook Messenger, we receive your Facebook name, profile information, and message content. This data is used solely to respond to your enquiry and manage your trade account application.
• Website usage data: standard server logs and analytics data when you visit our website.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide customer support via Facebook Messenger and other channels.
• Process trade account applications and manage ongoing trade relationships.
• Create and manage your account on our e-commerce platform.
• Communicate with you about products, orders, and services you have requested.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Facebook Data

When you message us on Facebook Messenger:

• We store your conversation history to provide continuity in customer support.
• We store your Facebook profile name and user ID to identify your enquiry.
• This data is stored securely on our servers in Australia.
• We do not use Facebook data for advertising, profiling, or any purpose other than responding to your enquiry and managing your account.
• We do not transfer Facebook data to third parties.

4. Data Storage and Security

Your personal information is stored on secure servers hosted in Australia (Google Cloud Platform). We use industry-standard security measures including encryption in transit (HTTPS/TLS) and access controls to protect your data.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil our legal obligations. You may request deletion of your data at any time by contacting us.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for us to contact you.

7. Third-Party Services

We use the following third-party services that may process your data:

• Facebook/Meta: Messenger platform for customer communication.
• Shopify: E-commerce platform for trade account management.

Each service operates under its own privacy policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Solar Juice Pty Ltd Email: info@solarjuice.com.au Website: https://solarjuice.com.au